Purple Door app for iPhone and iPad

Do you or anyone close to you have disabilities or mobility impairment? Have you booked airport assistance in the past and wished for more autonomy and flexibility? Are you involved in providing airport special assistance for passengers?

Made in collaboration with those who have lived experience of disability, Purple Door provides special assistance related information about airports and allows you to directly communicate with the airport special assistance teams. We currently provide information related to special assistance for the majority of airports in the United Kingdom. With some participating airports, we go further by:

a) facilitating airport assistance bookings;
b) scheduling the time and place for meeting the assistance crew;
c) allowing you to chat online with the assigned crew, ahead of meeting them;
d) passing on your feedback to the relevant airline, airport and special assistance provider.

We are working with airports and airlines around the world to improve the travel experience of passengers with accessibility requirements and those who are eligible for free assistance by law.

We are based in London and our team has decades of experience in aviation technology. We are solely focused on improving passenger experience by bringing passengers, airlines, airports, and special assistance providers together using technology. We would collaborate with all relevant stakeholders to accomplish this goal. As a company, we are determined to help everyone fly!

We would love to know which airports you want us to work with and what more we can do to support your travel. Please download the Purple Door app, use your email id to login and let us know your suggestions via the app.